Begin the repair & calibration process today.
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My thoughts on the Acoem Team is nothing but positive. Stefannie is always very cordial & prompt on any issues & concerns that we may have. She always lets us know when the annual Calibrations are due on each unit & the technicians always do a great job on the calibrations & repairs in a timely manner. Many thanks for all that you do!!
John Heimann
ADM Columbus NE
The Acoem USA repair facility has been awarded certification as an ISO 17025:2005 accredited laboratory for calibration of Acoem’s laser alignment tools. ISO 17025:2005 is the international accepted standard which governs laboratories based on agreed standards and procedures.
Acoem USA Certificate of Accreditation PDF
Acoem USA Scope PDF
Certificate #L2355 Calibration
The Acoem USA repair facility has been awarded certification as an ISO 17025:2005 accredited laboratory for calibration of Acoem’s laser alignment tools. ISO 17025:2005 is the international accepted standard which governs laboratories based on agreed standards and procedures.
Acoem USA Certificate of Accreditation PDF
Acoem USA Scope PDF
Certificate #L2355 Calibration
My thoughts on the Acoem Team is nothing but positive. Stefannie is always very cordial & prompt on any issues & concerns that we may have. She always lets us know when the annual Calibrations are due on each unit & the technicians always do a great job on the calibrations & repairs in a timely manner. Many thanks for all that you do!!
John Heimann
ADM Columbus NE
Frequently asked questions about Repairs & Calibrations
Repair and calibration are both important for maintaining your system, but they address different issues:
Repair: Fixes malfunctions and restores functionality. This involves identifying and replacing broken parts, correcting software errors, or addressing any physical damage that prevents your system from working properly.
Calibration: Ensures accuracy and adjusts readings to match a known standard. Calibration doesn’t fix broken parts, but it identifies any discrepancies in how your system measures or performs and makes adjustments for improved precision.
For optimal performance and potential warranty adherence, we recommend system calibration at intervals between 12 and 24 months. Please contact our office to confirm specific calibration requirements for your warranty.
Please fill out the Repair & Calibration Request Form at the top of this page. Alternatively, you can place your request through phone, by calling us at (800) 394-3279.
No, due to the weight of the system, we recommend using a local shipping company for transport.
Yes, all of our repairs and calibration are done in-house in our ISO 17025:2005 accredited laboratory at the Acoem USA headquarters.
We strive to complete calibrations within 72 hours, however, this timeframe may vary depending on workload. We assess each system repair individually to determine the turnaround time.
Common signs include inaccurate readings, malfunctioning features, or physical damage.
You can expect an email from our customer support specialist when the system is received and when the system has shipped.
You can contact Stefannie Thomas, our customer support specialist, or call (804) 379-2250 for specific questions on your system.
Repair and calibration are both important for maintaining your system, but they address different issues:
Repair: Fixes malfunctions and restores functionality. This involves identifying and replacing broken parts, correcting software errors, or addressing any physical damage that prevents your system from working properly.
Calibration: Ensures accuracy and adjusts readings to match a known standard. Calibration doesn’t fix broken parts, but it identifies any discrepancies in how your system measures or performs and makes adjustments for improved precision.
For optimal performance and potential warranty adherence, we recommend system calibration at intervals between 12 and 24 months. Please contact our office to confirm specific calibration requirements for your warranty.
Please fill out the Repair & Calibration Request Form at the top of this page. Alternatively, you can place your request through phone, by calling us at (800) 394-3279.
No, due to the weight of the system, we recommend using a local shipping company for transport.
Yes, all of our repairs and calibration are done in-house in our ISO 17025:2005 accredited laboratory at the Acoem USA headquarters.
We strive to complete calibrations within 72 hours, however, this timeframe may vary depending on workload. We assess each system repair individually to determine the turnaround time.
Common signs include inaccurate readings, malfunctioning features, or physical damage.
You can expect an email from our customer support specialist when the system is received and when the system has shipped.
You can contact Stefannie Thomas, our customer support specialist, or call (804) 379-2250 for specific questions on your system.
Click the button below to fill out the form to submit a request and get in contact with our customer support specialist.
Begin the repair & calibration process today.
If you’re working to maintain machines, Acoem USA wants to help.
We’re committed to providing tools, training, and services that will transform your approach to maintenance and reliability.
