April 20, 2016
VibrAlign Introduces the Live Advice Feature for the ONEPROD HAWK Machinery Diagnostic Tool
VibrAlign Inc., exclusive U.S. distributor of ONEPROD brand condition monitoring hardware and software, expands the capabilities of the ONEPROD HAWK machinery diagnostic tool with the addition of the live Advice Button. Live Advice connects the user with vibration experts from VibrAlign’s longtime partner, Reliability Point. Designed to provide analytical support, the Advice button team at Reliability Point team brings more than 40 years of condition monitoring expertise to HAWK users.
Launched in the U.S. in April of 2015, the HAWK is a machinery diagnostic tool designed to give mechanics instant, on-demand feedback about the health of their rotating assets. The HAWK will identify machine defects, provide advice on how to fix the problem, and generate a detailed report on the health of the machine.
Now the diagnostic capabilities of the HAWK will be greatly enhanced by the addition of the Advice button. Most often the HAWK’s diagnosis and advice is straightforward. In some cases, however, the HAWK’s diagnosis may be more complex, identifying more than one machine issue. This can mean that the HAWK may even recommend more than one next step. To deal with complex machine issues and solutions users who are asking “what’s next” can turn to the Advice button to get counsel from the condition monitoring experts at Reliability Point.
When the user clicks on the Advice button in their NEST software an email is sent to the team at Reliability Point. Within 2 hours the user will receive a phone call confirming that the request has been received. Reliability Point will download the user’s data from the NEST for analysis. Within 24 hours the customer will be contacted by phone for a consultation with one of Reliability Point’s experts.
Advice tokens can be purchased in bundles or via subscription from Reliability Point. Each new HAWK comes pre-loaded with 5 free Advice tokens so that users can try the Advice function. Note that the Advice function is not designed to deliver technical support to HAWK users, but rather to connect the user with vibration experts who can clarify their machinery diagnosis and next steps.
With the new Advice button, an expert is just a click away. To learn more about the HAWK live Advice feature, contact either Brian Shanovich at firstname.lastname@example.org or Mike Arnold at email@example.com.