June 20, 2012
How the VibrAlign Support Team Gets Technical
By Stan Riddle
The guy in the photo is Peter Eccleston. Peter is the Senior Technical Support Specialist for VibrAlign. Peter and the other technicians in the Repair Group perform calibrations and repair services on all of VibrAlign’s shaft alignment tools. They work hard to make sure your Fixturlaser shaft alignment tool is performing in tip top shape.
So, why is he wearing a hard hat, safety glasses and hearing protection?
And better yet, why is he standing on the deck of an 8 cylinder Caterpillar natural gas engine that is driving a multi-cylinder Ariel Gas Compressor?
Because Peter wants to know.
He wants to know more about aligning machinery. He wants to know how VibrAlign’s customers use their tools. He wants to know more about shaft alignment so he can better answer repair and calibration calls when they come in to VibrAlign. He wants to know how well the laser alignment tool really performs in the field–and you just can’t get that in a repair lab. So Peter came out to a recent XA Pro alignment training class and sat in with the mechanics who were receiving both classroom and hands-on training.
Everyone at VibrAlign really wants to help you do your job better.
When’s the last time you heard that from a sales company?